Frequently asked questions

When will the amount be charged?

You will be charged, when the shipment leaves our warehouse.

How much is the delivery charge?

Delivery costs are different in relation to the type of address you want to have your order delivered to and whether you are using GLS or Post Denmark. To private addresses in Denmark costs DKK 45, business addresses in Denmark costs DKK 45. With the delivery of Post Denmark the shipping costs are DKK 60 with distribution and DKK 55 without distribution. International addresses costs EUR 10.

Can you give me more information about a product?

We try to write as much information about our products as possible - such as size, color and material. If additional information is needed, you can write to us at - remember to state the product name of the item you want information about. Then we’ll do our best to answer your questions.

How do I return an item?

If you are not satisfied with your product you can easily return it within 14 days. Simply fill in the return slip and enclose it in the return package. Remember to stamp the package before sending it.

What should I do if I have received a faulty item?

If you have found an error on your product please contact us as soon as possible. Then you will receive a service number which you will need when you send the item with error. Once we have processed the claim, we will refund you for the item.

How do I contact you?

The easiest way to contact us is by sending an email to - we will answer all requests as quickly as possible. You can also call our customer services on +45 9632 4297 or chat with our customer service via the website - both are open from 10am to 2pm on weekdays.

Do you have offline stores?

Yes, Modström has several offline stores where you can try and exchange goods from the webshop. You will find Modström concept stores in Aalborg, Aarhus, Hjørring, Rødovre and Kolding.

Can I sign up for/ unsubscribe from the newsletter?

You can always sign up for Modströms newsletter as well as you always can unsubscribe the newsletter.